Return and Exchange Policy

Return & Exchange Policy

We want you to feel confident and completely satisfied with every purchase. If an item doesn’t meet your expectations, we offer a simple and flexible return process to make it right.

Want to return or exchange an item?

Before returning anything, please contact us at 📧 info@Delissea-Pure.com
We’ll help you find the best solution and speed up the process to avoid any unnecessary delays.

đź”” Important for Klarna Customers

If you paid with Klarna and want to return an item, contact us before registering the return in the Klarna app.
This allows for faster handling and a direct refund from us.
Registering the return in Klarna before contacting us may cause delays.

Standard Returns or Exchanges

(e.g., wrong size or item not quite right)

You have 30 days from delivery to return or exchange an item, provided it is unused and in perfect condition.
Return shipping costs are the customer’s responsibility.
(The amount depends on the carrier and shipping method chosen.)

Please contact us first at 📧 info@Delissea-Pure.com to receive a return form.

🔄 Return – 4 Simple Steps:

  1. Email us at 📧 info@Delissea-Pure.com to request a return form.

  2. Fill out the form you receive.

  3. Send the item back with the form to the address provided.
    (Use tracked shipping — you're responsible for the return shipment.)

  4. Once we receive the return, your refund will be processed within 7 business days.

📦 Need another size? Exchange in 4 Steps:

  1. Email us your order number and the desired size.

  2. Fill out the return form we send you.

  3. Send the original item back with the form.

  4. Once shipped, we’ll send the new size — at no additional cost.

Thank you for choosing Delissea-Pure — your trust means the world to us.
We're always here to help! đź’›